YOUR CRISIS COMPANION

Relay® is a cloud-based system developed (and used) by experts with decades of experience in crisis communications and issues management. The Relay Incident Management System (IMS) is the crisis and incident response playbook for the next generation. A mobile-friendly plan for a digitally driven world.

OUR 4 STEP PROCESS

Our 4-step process was designed to guide you through incidents of any severity and give you the knowledge you need to navigate them.

1

RELAY

Report a problem with the click of a button. Relay® will assist you in rapidly determining what happened, where it happened and who is impacted. It will relay that information quickly to the right internal teams.

2

REVIEW

Receive prompts to quickly gather facts during the first minutes or hours of an incident. Then use our customized risk assessment tool to determine the scope and scale of the problem and coordinate a proportionate response.

3

RESPOND

Relay® helps manage incident response efforts, to respond and communicate quickly when facing a threat to your organization. Follow step-by-step recommendations, manage media requests, and ensure consistent, accurate information is communicated to key stakeholders. Store templated communication materials – or let our team develop them for even faster response times.

4

RESOLVE

Close incidents logs within the system and archive messaging for future reference. Additionally, track the effectiveness of response efforts over time, a valuable KPI to report to the C-suite and executive leadership teams. This reporting will help your team adjust your process if necessary and improves readiness and resilience.